Terms of Service — Lumicomf

General Information

Welcome to Lumicomf. In these terms, "we", "us" and "our" refer to Lumicomf, operated by LUMEN, Uruguay. Lumicomf operates this store and website, including all information, content, features, tools, products and services made available to you, the customer (the "Services"). Lumicomf runs on Shopify's technology, which enables us to provide the Services.

The following terms and conditions, together with any policy referenced in this document (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and cover areas such as warranties, disclaimers and limitation of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with these Terms of Service or with the Privacy Policy, you must not use or access our Services.

Section 1 — Who We Are

Lumicomf is a consumer brand operated by Lumen Store, a sole proprietorship based in Uruguay.

• Brand: Lumicomf

• Operating Entity: Lumen Store

• Operator: LUMEN

• Country of Operation: Uruguay

• Website: lumicomf.com

• Support Email: support@lumicomf.com

Your purchase contract is with Lumen Store, trading as Lumicomf. Charges for purchases made on this site appear on your card or PayPal statement as Lumicomf.

We sell to customers in the United States, and our products ship directly from the distribution centers of our international fulfillment partners.

Section 2 — Access and Account

By accepting these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You represent and warrant that all information you provide in our store is correct, current and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

Section 3 — Our Products

We have made every effort to display our products accurately in our online store, including colors, dimensions, and materials. Please note that exact color representation may differ slightly depending on your device screen settings.

Product descriptions, specifications, and pricing may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time, and we may limit the quantities of any product we offer to any person, geographic region or jurisdiction.

Section 4 — Orders

When you place an order, you are making an offer to purchase. Lumicomf reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before completing your purchase, as we may not be able to process a cancellation request after an order has been dispatched.

If we change or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number provided at checkout.

You represent and warrant that your purchase is for your own personal or household use, and not for unauthorized commercial resale or export.

Section 5 — Prices and Billing

All prices are shown and charged in United States Dollars (USD).

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as shown in your order confirmation email.

Shipping options, applicable delivery fees, and tax calculations are presented clearly at checkout prior to payment. Import duties and tariffs for U.S. orders are included in the final checkout price, with no additional customs charges collected upon delivery.

You agree to provide current, complete, and accurate purchase, payment, and billing information for all purchases made in our store. You represent and warrant that (i) the payment information provided is true and complete, (ii) you are authorized to use the designated payment method, and (iii) charges incurred will be honored by your payment provider.

Section 6 — Shipping and Delivery

Shipping terms, delivery estimates, priority processing, and tracking details are set out in our Shipping Policy, which forms part of these Terms.

Delivery times are estimates and are not guaranteed. We are not liable for delays caused by carrier disruptions, weather events, or circumstances beyond our reasonable control. Risk of loss passes to you upon carrier transfer, subject always to our Refund Policy and any shipping protection selected at checkout.

Section 7 — Returns and Refunds

Returns, exchanges, and order refunds are governed exclusively by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits statutory consumer protection rights that cannot be waived by contract under applicable law.

Section 8 — Intellectual Property

Our Services—including all brand elements, designs, text, graphics, images, logos, product names, video, audio, and site layout—are the property of Lumen Store, its affiliates, or its licensors, protected by applicable copyright, trademark, and intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable license to access the Services strictly for personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Services without our prior written consent.

The Lumicomf name, logo, and product designs are trademarks of Lumen Store. Shopify and related logos are trademarks of Shopify Inc.

Section 9 — Third-Party Tools and Links

You may be provided access to third-party tools or integrations (such as payment processing or tracking services) which we neither monitor nor control. We provide access to such tools "as is" and "as available", without warranties or endorsements of any kind. Your use of optional third-party tools is entirely at your own risk.

The Services may contain links to external third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party platforms. Please review the third party's policies carefully before entering into any transaction.

Section 10 — Relationship with Shopify

Lumicomf is hosted on Shopify Inc., which provides the technical e-commerce platform. However, your contract of sale is made directly with Lumen Store, trading as Lumicomf. You acknowledge and agree that Shopify is not responsible for sales transactions, product performance, or customer service claims. You expressly release Shopify and its affiliates from liability arising out of your purchases with Lumicomf.

Section 11 — Privacy

Your submission of personal data through the store is governed by our Privacy Policy. Because our store is hosted by Shopify, certain transaction data is processed in accordance with Shopify's infrastructure security standards to execute payments and fulfill orders.

Section 12 — Customer Reviews and Feedback

If you submit product reviews, feedback, suggestions, or comments, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display that content across our marketing channels.

We aim for complete authenticity:

• We publish reviews written by verified Lumicomf customers detailing their personal experience with our products.

• We do not publish fraudulent reviews, nor do we pay for false positive endorsements.

• We reserve the right to moderate, edit, or decline content that contains offensive, unlawful, spam, or infringing material.

Section 13 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping fees, or availability. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

Section 14 — Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts.

• To violate any local, state, federal, or international regulations.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To harass, abuse, insult, harm, defame, or intimidate based on gender, religion, ethnicity, race, age, or disability.

• To submit false or misleading information.

• To upload viruses or malicious code that compromises site functionality.

• To collect or track personal information of others or use automated scraping tools without permission.

We reserve the right to terminate your access to the Services for violating any prohibited use.

Section 15 — Termination

These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing all use of our Services.

If in our sole judgment you fail to comply with any term or provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 16 — Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY LUMICOMF, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

Section 17 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUMICOMF, LUMEN STORE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA—ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED USING THE SERVICES.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless Lumicomf, Lumen Store, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 19 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of remaining provisions.

Section 20 — Governing Law and Jurisdiction

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the Eastern Republic of Uruguay, where Lumen Store is established, without prejudice to mandatory consumer protections guaranteed in your country of residence.

Section 21 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

Section 22 — Contact Information

Questions about the Terms of Service should be sent to us at support@lumicomf.com.

• Operating Entity: Lumen Store (LUMEN)

• Country: Uruguay

• Support Email: support@lumicomf.com

• Last Updated: September 2026