Shipping policy

Shipping Policy — Lumicomf

At Lumicomf, we partner with reliable international logistics networks to deliver high-quality products straight to your door. Below you will find all the details regarding our order fulfillment, shipping options, and estimated transit times.

1. Order Processing Time

  • All orders are sent to our fulfillment centers for dispatch within 1 to 3 business days after payment confirmation.

  • During peak promotional periods or holidays, processing may take up to 4 business days.

  • Once your package is processed and picked up by the carrier, you will automatically receive a confirmation email containing your tracking details.

2. Estimated Delivery Times

Delivery times depend on your location and the shipping method selected at checkout:

Destination Processing Time Estimated Transit Time Total Estimated Delivery
United States 1–3 Business Days 7–12 Business Days 8–15 Business Days
International 1–3 Business Days 10–18 Business Days 11–21 Business Days

Note: Delivery times are estimates and may occasionally be impacted by external events beyond our control, such as severe weather, postal service delays, or peak holiday logistics.

3. Shipping Options & Fees

Shipping rates and options are clearly displayed at checkout prior to payment:

  • Standard Shipping: Standard trackable postal delivery.

  • Insured & Priority Shipping (Loss & Damage Protection): Includes front-of-the-line warehouse processing plus full protection against lost, stolen, or damaged packages during transit.

4. Order Tracking

Every order includes real-time tracking:

  • Once dispatched, you will receive an automated shipping notification with a tracking link.

  • Local delivery within the United States is handled by standard postal partners (e.g., USPS).

  • If you do not receive your tracking number within 5 business days of placing your order, please reach out to support@lumicomf.com and we will promptly update you.

5. Customs, Taxes & Delivery Charges

For customers in the United States, all prices shown at checkout include applicable import taxes and duties. No additional customs fees or unexpected charges will be collected upon delivery.

6. Address Changes & Accuracy

Please double-check your shipping address during checkout:

  • If you notice an error in your shipping details, email us immediately at support@lumicomf.com within 12 hours of placing your order.

  • Once an order has been dispatched from our warehouse, we are unable to modify the destination address while the parcel is in transit.

7. Delayed Packages & Guaranteed Resolution

Your satisfaction is our priority. If your package exceeds 20 business days from the dispatch date without an updated delivery attempt:

  1. Contact our support team with your order number.

  2. We will launch a priority investigation with the carrier.

  3. If the package is confirmed lost or indefinitely stuck in transit, we will immediately issue a free reshipment or a 100% full refund, as per your preference.

Contact Us

For any questions regarding your package status or shipping terms, please reach out:

  • Customer Support Email: support@lumicomf.com

  • Business Hours: Monday – Friday (24–48 hour response time)

  • Operating Entity: Lumen Store (LUMEN), Uruguay

  • Last Updated: September 2026