Refund policy
Aquí tienes la Refund Policy corregida y pulida para tu tienda Shopify. Se detectó y eliminó el residuo de la marca anterior ("Use the visor") y se adaptó específicamente para el arnés de bebé.
Refund Policy — Lumicomf
Our 30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to return it for a full refund, for any reason at all. No questions asked.
We cover the return shipping costs. You do not pay anything to send it back.
To be explicitly transparent about what we do not ask of you:
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You do not need to keep the packaging unopened. Try the walking assistant with your toddler—that is the only way to know if it works for your family.
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There are no restocking fees.
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There is no requirement for the product to be unused or in resalable condition.
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You do not need to justify your decision. Saying "it wasn't for me" is a completely valid answer.
How to Request a Return
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Email support@lumicomf.com with your order number and the words "Return Request" in the subject line.
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Our support team will reply within 24 to 48 hours with a prepaid return shipping label and instructions.
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Print the label, attach it to your parcel, and drop it off at the designated carrier location. (If you do not have access to a printer, let us know and we will arrange an alternative solution).
Note: Return requests must be initiated within 30 days of the recorded delivery date.
Refunds & Processing Time
Once your return parcel is received at our fulfillment center, we process your refund within 5 to 10 business days.
The refund will be credited back to the original payment method used during checkout for the full purchase amount. Depending on your financial institution, it may take an additional few business days for the funds to reflect on your bank or credit card statement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, incomplete, or with an incorrect item:
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Email support@lumicomf.com with your order number.
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Attach 1–2 clear photos or a short video showing the issue with the product and packaging.
Once verified, we will immediately issue a free replacement or a 100% full refund, depending on your preference. In most cases, you will not be required to return the damaged item.
Orders Lost in Transit
If a parcel stops tracking or is confirmed lost by the shipping carrier, you are entitled to choose between a free immediate replacement shipment or a full refund. Please review our Shipping Policy for full details on tracking late packages.
Order Cancellations
If you need to cancel an order, please email us as soon as possible.
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If your order has not yet been processed by our warehouse, we will cancel it and issue an immediate full refund.
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If the order has already been dispatched, our 30-Day Guarantee applies as soon as the package arrives at your door.
Exchanges
If you prefer a different color or model, simply request a return following the steps above and place a new order on our site. You will not be charged for shipping in either direction.
Contact Us
For any policy or order inquiries, reach out to support@lumicomf.com. We respond within 24 to 48 hours, Monday through Friday.
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Operating Entity: Lumen Store (LUMEN)
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Country: Uruguay
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Support Email: support@lumicomf.com
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Last Updated: September 2026